Open Positions

Veterinary Scribe / Room Tech

Position Summary

Under the direct supervision of the Medical Supervisor, the Veterinary Scribe and Room Technician’s work together to provide technical and administrative support for the veterinarian during appointments. This includes interviewing and educating clients while obtaining a complete medical history, animal handling, restraint, medical assessments, and updating the electronic medical record. It is also the Scribe/Room Tech’s duty to ensure that they answer all the clients’ questions prior to them leaving, they have a clear understanding of the Veterinarian’s recommendations and that client expectations are exceeded at every visit.

Essential Job Functions

  • Assist the veterinarian with patients in exam rooms
  • Obtain weight, temperature, vital signs of pets
  • Start and maintain medical records while in appointment with client, patient and veterinarian
  • Discuss treatment plans for patients with clients for surgery or hospitalization
  • Educate clients about blood work, vaccinations, medications, basic obedience, and housetraining
  • Possess knowledge about intestinal parasites and medication dosing
  • Educate clients about general surgeries, importance of dental care including regular dental cleanings, oral surgery and microchipping
  • Make appointments for clients in computer system
  • Obtain urine, fecal, and ear debris samples
  • Educate clients about the contents of the puppy/kitten kits
  • Review lab results for veterinarians and call clients
  • Provide education and support to veterinarians as needed
  • Perform cross coverage in other departments as needed
  • Other duties as assigned

Learning Period

  • 3-6 months

Working Conditions and Physical Effort

  • May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and  contagious diseases.
  • Must be willing to work a flexible schedule, possible overtime, nights, and Saturdays as needed
  • Ability to lift 35lbs. without assistance
  • Ability to open/close various types of containers with or without tools
  • Ability to use a step ladder or stool
  • Ability to reach above your head with arms stretched holding product
  • Ability to bend down or squat or use stairs to basement
  • Ability to walk the various types of terrain around the facility

Education/License Requirements

  • High school diploma or GED required
  • Medical or Veterinary Assistant training program an asset, but not required

Experience Requirements

  • Experience with general medical terminology
  • Excellent computer skills
  • Impeccable verbal, written, and interpersonal skills
  • Strong attention to detail

Competencies

  • Excellent communication, listening, and documentation skills
  • Ability to explain and relay information effectively
  • Ability to multi-task and attention to detail
  • Professional social skills, positive attitude, and adaptability
  • Excellent bedside manner with patients and clients
  • Team Player
  • Positive attitude
  • Ability to problem solve
  • Ability to work under pressure

Supervisory Responsibilities

  • None

Registered Veterinary Technician

Position Summary

Please Note: Duties vary depending on license. Under the direct supervision of the Medical Supervisor, the veterinary inpatient technician works together to provide technical support and day to day care as instructed by the staff veterinarians. This includes interviewing and educating clients while obtaining a complete medical history, animal handling, restraint, medical assessments, and updating the electronic medical record. It is also the treatment technicians’ duties to ensure that they answer all the clients’ questions prior to them leaving, they have a clear understanding of the Veterinarian’s recommendations and that client expectations are exceeded at every visit.

Essential Job Functions

  • Provide necessary therapy
  • Give injections including anesthetic agents under direct supervision of the doctor
  • Perform routine laboratory analyses, including hematology, serology, blood chemistry, urinalysis, and fecals
  • Monitor anesthetized patients
  • Assist in surgery
  • Administer oral drugs including anesthetic and controlled substances, colonic irrigation, wound dressings and fluid therapy
  • Prepare cultures for bacteriological examination
  • Perform emergency procedures including: control bleeding; administer parenteral fluids and pharmacological agents under veterinary supervision; resuscitate with oxygen; perform external cardiac massage; apply temporary bandages or splints; provide external supportive treatment of wounds, burns, and heat prostration
  • Provide client education regarding nutrition, parasite control, vaccination protocols, spaying and neutering, and other topics
  • Counsel clients regarding home care, medication administration, post-operative care, maintain all logs for controlled substances and records corresponding to necessary activities and equipment
  • Take, develop and record radiographs
  • Perform surgical preparation of patient and surgical site
  • Fill prescriptions and prepare medications as prescribed by veterinarian
  • Enter services provided in medical records and/or the computer
  • Receive hospitalized and transfer patients
  • Prepare and send out outside lab tests
  • Notify doctor of lab results
  • Clean and sterilize instruments
  • Maintain lab and surgical supplies and equipment, including cold trays, sterile surgery packs, oxygen and anesthesia machines, centrifuge and microscopes
  • Place IV catheters, provides fluids, and monitor administration
  • Perform toe nail trims, express anal glands, wing, and beak trims
  • Assist in training and overseeing of new Technicians
  • Provide cross coverage as needed
  • Other duties as assigned

Learning Period

  • 3-6 months

Working Conditions and Physical Effort

  • May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and  contagious diseases.
  • Must be willing to work a flexible schedule, possible overtime, nights, and Saturdays as needed
  • Ability to lift 35lbs. without assistance
  • Ability to open/close various types of containers with or without tools
  • Ability to use a step ladder or stool
  • Ability to reach above your head with arms stretched holding product
  • Ability to bend down or squat or use stairs to basement
  • Ability to walk the various types of terrain around the facility

Education/License Requirements

  • High school diploma or GED required
  • Registered technicians must be graduates of an AVMA accredited training school or program. They must be licensed with the state of Ohio in good standing and must complete all professional requirements to maintain their licensure
  • Non-registered technicians are responsible for knowing which duties they are legally prohibited from performing (i.e. inducing general anesthesia, performing dental extractions, etc.)
  • Basic computer literacy, including typing, required. Experience with general office equipment and software desired

Experience Requirements

  • Hands-on clinical experience such as an internship, externship or previous work experience in a veterinary practice preferred, but not required
  • Non-registered technicians must have accumulated enough on-the-job training and experience to be able to perform the duties described
  • Knowledge in veterinary medical terminology

Competencies

  • Must have competency in the skills required for veterinary technician licensure
  • Must genuinely enjoy working with animals even when they are stressed, ill or in pain
  • Excellent bedside manner with patients and clients
  • Calmly and safely restrain pets who may struggle, scratch or try to bite
  • Employees must be able to respond calmly and quickly to frequent auditory signals, warnings, or communication from other staff, animals or medical equipment
  • Must be able to make independent, common sense decisions and solve complex problems
  • Perform multiple tasks simultaneously in a fast-paced environment
  • Excellent communication, listening, and documentation skills
  • Ability to explain and relay information effectively
  • Professional social skills, positive attitude, and adaptability
  • Team player
  • Must be able to perform, teach and oversee all duties of new Technician/Veterinarian Assistants
  • Promote a positive attitude and demonstrate a commitment to the vision/mission of the practice
  • Make suggestions for how to improve practice protocols
  • Must be able to observe abnormal behaviors and physical problems in patients
  • Technicians must be able to operate and maintain equipment pertinent to carrying out their duties, including but not limited to laboratory equipment, anesthesia and dental and radiographic equipment
  • Ability to problem solve and work under pressure
  • Strong attention to detail
  • Excellent computer skills
  • Impeccable verbal, written, and interpersonal skills

Supervisory Responsibilities

  • None

Client Care Representative

Position Overview

Under the direct supervision of the Client Care Supervisor, the Client Care Representative provides the first impression of the hospital to clients and patients. The CCR must be professional and courteous with the ability to build rapport with clients and their pets. As the clients’ last interaction in the Hospital, the CCR must ensure that they have answered all clients’ questions prior to them leaving, that they have a clear understanding of the Veterinarian’s recommendations and that client’s expectations are exceeded at every visit.

Description of Work

  • Perform opening procedures
  • Prepare patient records, consent forms, and other similar documents for the next day
  • Greet clients and patients in a friendly manner
  • Send thank you, sympathy and welcome-to-the-practice letters
  • Admit patients
  • Invoice clients
  • Notify Patient Care Assistants of client/patient arrival
  • Reconcile invoices and money at day-end
  • Maintain and purge medical records
  • Handle telephone calls
  • Schedule appointments
  • Receive signed surgery/treatment consent, euthanasia and payment agreement forms
  • Dispense medications, pet food and supplies
  • Schedule boarding
  • Track no-shows
  • Send reminder notices and recalls
  • Handle miscellaneous correspondence
  • Maintain up-to-date magazine selection in waiting area
  • Perform data processing
  • Perform progress report call-backs
  • File records
  • Update client/patient files, including name, address, telephone numbers and vaccination and heartworm history
  • Present invoices, receive payment and prepare estimates
  • Assist clients
  • Handle emergency situations
  • Maintain computer records and backups
  • Perform daily light cleaning of waiting and reception area
  • Perform closing procedures
  • Perform other duties as assigned

Learning Period

  • 1-3 months

Working Conditions And Physical Efforts

  • May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.
  • Must be willing to work a flexible schedule, possible overtime, nights, and Saturdays as needed
  • Ability to lift 35lbs. without assistance
  • Ability to open/close various types of containers with or without tools
  • Ability to use a step ladder or stool
  • Ability to reach above your head with arms stretched holding product
  • Ability to bend down or squat or use stairs to basement
  • Ability to walk the various types of terrain around the facility

Education/License Requrements

  • High school diploma or GED required

Experience Requirements

  • 6 months – 1 year of customer service experience preferred, but not required
  • Previous experience working with computers, printers, copiers a plus

Competencies

  • Excellent communication, listening, and documentation skills
  • Ability to explain and relay information effectively
  • Ability to multi-task and attention to detail
  • Professional social skills, positive attitude, and adaptability
  • Team layer
  • Positive attitude
  • Ability to problem solve
  • Ability to work under pressure

Supervisory Responsibilities

  • None

Notice to Applicants

Animal Hospital Inc. is committed to maintaining a Drug-Free workplace. Final candidates will be required to undergo a drug screen to test for illegal drug use or prescription drug misuse.

Final candidates for licensed positions will be required to undergo a criminal background check. An individual assessment of a candidate’s prior criminal convictions will be made before excluding a candidate from consideration.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Why AHI

We believe in a better world for the animals and animal lovers of our community. We come in to work to change lives. Click on the video to learn more about why we are so passionate about what we are building here.

In addition to a family-owned and team-based atmosphere, we offer qualifying employees the following benefits:

  • Life Insurance
  • Paid Vacation
  • Medical Insurance
  • 401K/Safe Harbor Plan
  • Continuing Education
  • Dental Insurance
  • Paid Holidays
  • Pet Care Discounts
  • Short/Long Term Disability