Open Positions

Veterinary Assistant

Position Summary
Under the direct supervision of the Practice Manager, theVeterinary Assistant will work with doctors and scribes to provide basic support for outpatient appointments. This includes talking with the desk to identify the correct client’s vehicle and welcome clients to the practice. Without reaching in the car bring the patient only into the building and the doctor / scribe assigned exam rooms for the day. They will assist the doctor by handling / restraining for appointments and treatments and sanitizing exam rooms between patients.

Working Conditions and Physical Effort

  • May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.
  • Must be willing to work a flexible schedule, possible overtime, nights, and Saturdays as needed.
  • Ability to lift 35lbs. without assistance.
  • Ability to open/close various types of containers with or without tools.
  • Ability to use a step ladder or stool.
  • Ability to reach above your head with arms stretched holding product.
  • Ability to bend down or squat or use stairs to basement.
  • Ability to walk the various types of terrain around the facility.

Education/License Requirements

  • High school diploma or GED required.
  • Medical or Veterinary Assistant training program an asset, but not required.

Essential General Knowledge

  • Know the range of services the practice provides and species they treat.
  • Be reasonably familiar with breeds and coat colors.
  • Follow OSHA standards. Be able to find Material Safety Sheets quickly.
  • Know and use standard medical and business abbreviations.
  • Use proper medical terminology when spreading and writing.
  • Be familiar with infectious diseases, including their prevention and steps to reduce or eliminate transmission. Know common zoonotic diseases.
  • Competently speak and write the English language.

Essential General Tasks

  • Always be in position and prepared to work by the start of each scheduled shift.
  • Maintain a professional appearance while at work, including clean uniform.Change when needed to avoid carrying odors.
  • Maintain an even, friendly demeanor while on the job. Perform job tasks efficiently without rushing.
  • Handle stress with poise and tact.
  • Show respect for clients, team members, and animals (alive or deceased) at all times.
  • Maintain a list of tasks and engage in productive work during slow periods.
  • Assist other employees as needed. Avoid waiting for coworkers to ask for assistance.
  • Participate in your performance appraisal and professional development goals.
  • Participate in all staff and training meetings.
  • Maintain constant vigilance regarding open doorways that could allow pets to escape in the facility.
  • Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary service.
  • Be prepared to handle any pet for facility emergency that may arise.

Essential Patient-Admittance Tasks

  • Cordially greet incoming clients and patients, addressing each by name for in clinic and curbside.
  • Obtain and record contact information from clients to ensure clients can be reached during the pets appt.
  • Take custody of the pets from clients. (Never reach into a vehicle if client is curbside). Restrain dogs with the practice leash. Whenever possible, return the clients leash to them. If they insist on leaving leads on, properly label and return them to clients promptly when pets are retrieved from the facility.
  • Note special instruction given by clients regarding medications, feeding and exercise. Scribes can confirm this information. You don’t have to inquire about the above instructions, just be sure you share anything the client tells you with Scribe/DVM.
  • Assist clients with unruly or unrestrained pets. Ensure all the dogs are leashed and that cats and small pets are in a crate or away from large dog area. Find a Scribe to handle aggressive pets.
  • Walk and carry pets to the appropriate ward, exam room, vehicle.
  • Make kennel cards for drop off patients. If permitted, provide food and water and bedding. Mark cages and runs with the pets; cage card. Let Scribe/DVM know the patient has arrived including the location.
  • Make sure that all kennel and cage doors are properly secured after admitting or moving patients and before leaving the facility at the end of the day.

Essential Patient Discharge Tasks

  • Provide clients with a report card of their appointment or stay if one was completed.
  • Check all pets for cleanliness prior to discharge.
  • Handle angry or grieving clients with a calm, compassionate, and reassuring manner.
  • When in clinic, always offer to assist clients to their cars, including carrying any items for them.

Essential Pet Care Tasks

  • Restrain pets in a manner that allows necessary work to be performed, minimizing stress to pets, and ensures the safety of pets and people.
  • Know the use, when appropriate, various techniques to restrain fractious animals including:
    • Muzzles, body harnesses, collars, towels for cats.
    • Blankets, towels.
    • Use of physical restraint using your body, hands and/or arms.
  • Aid veterinarians and technicians in evaluating incoming animals through examinations and diagnostic testing.
  • Be familiar with red writing / warnings and notate on cage cards and records as appropriate.
  • Follow procedures for cleaning and disinfecting exam rooms and areas your team utilizes.
  • Clean cages as requested.

Facility/Maintenance Tasks

  • Maintain parking lots to ensure they are free of patient elimination as they happen to reduce the spread of parasites. Before discarding, if the patient is seeing a doctor, always ask if they need a fecal sample.
  • Ensure walkways are safe during inclement weather. Remove ice and snow from walkways. Place pet safe on walkways as needed.
  • Bring laundry down to bathing room. If a load needs switched, please do so. Help our Pet Care Representatives. Bring any clean laundry up when you return.
  • Perform other tasks as assigned.

Client Care Representative/Veterinary Scribe

Position Summary

Under the direct supervision of the Practice Manager, the Client Care Representative/Veterinary Scribe (CCR/VS) provides the first impression of the hospital to clients and patients. The CCR/VS must be professional and courteous with the ability to build rapport with clients and their pets.

In this position, the CCR/VS will be cross-trained to also provide technical and administrative support for the veterinarian during appointments. This includes interviewing and educating clients while obtaining a complete medical history, animal handling, restraint, medical assessments, and updating the electronic medical record.

As the clients’ last interaction in the Hospital, the CCR/VS must ensure that they have answered all clients’ questions prior to them leaving, that they have a clear understanding of the Veterinarian’s recommendations and that client’s expectations are exceeded at every visit.

Essential Job Functions

  • Perform opening procedures.
  • Prepare patient records, consent forms, and other similar documents for the next day.
  • Greet clients and patients in a friendly manner.
  • Send thank you, sympathy and welcome-to-the-practice letters.
  • Admit patients.
  • Invoice clients.
  • Notify patient care assistants of client/patient arrival.
  • Reconcile invoices and money at day-end.
  • Maintain and purge medical records.
  • Handle telephone calls.
  • Schedule appointments.
  • Receive signed surgery/treatment consent, euthanasia and payment agreement forms.
  • Dispense medications, pet food and supplies.
  • Schedule boarding.
  • Track no-shows.
  • Send reminder notices and recalls.
  • Handle miscellaneous correspondence.
  • Maintain up-to-date magazine selection in waiting area.
  • Perform data processing.
  • Perform progress report call-backs.
  • File records.
  • Update client/patient files, including name, address, telephone numbers and vaccination and heartworm history.
  • Present invoices, receive payment and prepare estimates.
  • Assist clients.
  • Handle emergency situations.
  • Maintain computer records and backups.
  • Perform daily light cleaning of waiting and reception area.
  • Perform closing procedures.
  • Assist the veterinarian with patients in exam rooms.
  • Obtain weight, temperature, vital signs of pets.
  • Start and maintain medical records while in appointment with client, patient and veterinarian.
  • Discuss treatment plans for patients with clients for surgery or hospitalization.
  • Educate clients about blood work, vaccinations, medications, basic obedience, and housetraining.
  • Possess knowledge about intestinal parasites and medication dosing.
  • Educate clients about general surgeries, importance of dental care including regular dental cleanings, oral surgery and microchipping.
  • Educate clients about the contents of the puppy/kitten kits.
  • Review lab results for veterinarians and call clients.
  • Provide education and support to veterinarians as needed.
  • Perform cross coverage in other departments as needed.
  • Perform other duties as assigned.

Learning Period

  • 3-6 months.

Working Conditions and Physical Efforts

  • May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.
  • Must be willing to work a flexible schedule, possible overtime, nights, and Saturdays as needed.
  • Ability to lift 35lbs. without assistance.
  • Ability to open/close various types of containers with or without tools.
  • Ability to use a step ladder or stool.
  • Ability to reach above your head with arms stretched holding product.
  • Ability to bend down or squat or use stairs to basement.
  • Ability to walk the various types of terrain around the facility.

Education/License Requirements

  • High school diploma or GED required.
  • Medical or Veterinary Assistant training program an asset, but not required.

Experience Requirements

  • 6 months – 1 year of customer service experience preferred, but not required.
  • Experience with general medical terminology.
  • Strong attention to detail.
  • Previous experience working with computers, printers, copiers a plus.

Competencies

  • Impeccable verbal, written, and interpersonal skills.
  • Excellent communication, listening, and documentation skills.
  • Excellent computer skills.
  • Ability to explain and relay information effectively.
  • Ability to multi-task and attention to detail.
  • Professional social skills, positive attitude, and adaptability.
  • Team Player.
  • Positive attitude.
  • Ability to problem solve.
  • Ability to work under pressure.

Supervisory Responsibilities

  • None.

Registered Veterinary Technician

Position Summary

Please Note: Duties vary depending on license. Under the direct supervision of the Medical Supervisor, the veterinary inpatient technician works together to provide technical support and day to day care as instructed by the staff veterinarians. This includes interviewing and educating clients while obtaining a complete medical history, animal handling, restraint, medical assessments, and updating the electronic medical record. It is also the treatment technicians’ duties to ensure that they answer all the clients’ questions prior to them leaving, they have a clear understanding of the Veterinarian’s recommendations and that client expectations are exceeded at every visit.

Essential Job Functions

  • Provide necessary therapy
  • Give injections including anesthetic agents under direct supervision of the doctor
  • Perform routine laboratory analyses, including hematology, serology, blood chemistry, urinalysis, and fecals
  • Monitor anesthetized patients
  • Assist in surgery
  • Administer oral drugs including anesthetic and controlled substances, colonic irrigation, wound dressings and fluid therapy
  • Prepare cultures for bacteriological examination
  • Perform emergency procedures including: control bleeding; administer parenteral fluids and pharmacological agents under veterinary supervision; resuscitate with oxygen; perform external cardiac massage; apply temporary bandages or splints; provide external supportive treatment of wounds, burns, and heat prostration
  • Provide client education regarding nutrition, parasite control, vaccination protocols, spaying and neutering, and other topics
  • Counsel clients regarding home care, medication administration, post-operative care, maintain all logs for controlled substances and records corresponding to necessary activities and equipment
  • Take, develop and record radiographs
  • Perform surgical preparation of patient and surgical site
  • Fill prescriptions and prepare medications as prescribed by veterinarian
  • Enter services provided in medical records and/or the computer
  • Receive hospitalized and transfer patients
  • Prepare and send out outside lab tests
  • Notify doctor of lab results
  • Clean and sterilize instruments
  • Maintain lab and surgical supplies and equipment, including cold trays, sterile surgery packs, oxygen and anesthesia machines, centrifuge and microscopes
  • Place IV catheters, provides fluids, and monitor administration
  • Perform toe nail trims, express anal glands, wing, and beak trims
  • Assist in training and overseeing of new Technicians
  • Provide cross coverage as needed
  • Other duties as assigned

Learning Period

  • 3-6 months

Working Conditions and Physical Effort

  • May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and  contagious diseases.
  • Must be willing to work a flexible schedule, possible overtime, nights, and Saturdays as needed
  • Ability to lift 35lbs. without assistance
  • Ability to open/close various types of containers with or without tools
  • Ability to use a step ladder or stool
  • Ability to reach above your head with arms stretched holding product
  • Ability to bend down or squat or use stairs to basement
  • Ability to walk the various types of terrain around the facility

Education/License Requirements

  • High school diploma or GED required
  • Registered technicians must be graduates of an AVMA accredited training school or program. They must be licensed with the state of Ohio in good standing and must complete all professional requirements to maintain their licensure
  • Non-registered technicians are responsible for knowing which duties they are legally prohibited from performing (i.e. inducing general anesthesia, performing dental extractions, etc.)
  • Basic computer literacy, including typing, required. Experience with general office equipment and software desired

Experience Requirements

  • Hands-on clinical experience such as an internship, externship or previous work experience in a veterinary practice preferred, but not required
  • Non-registered technicians must have accumulated enough on-the-job training and experience to be able to perform the duties described
  • Knowledge in veterinary medical terminology

Competencies

  • Must have competency in the skills required for veterinary technician licensure
  • Must genuinely enjoy working with animals even when they are stressed, ill or in pain
  • Excellent bedside manner with patients and clients
  • Calmly and safely restrain pets who may struggle, scratch or try to bite
  • Employees must be able to respond calmly and quickly to frequent auditory signals, warnings, or communication from other staff, animals or medical equipment
  • Must be able to make independent, common sense decisions and solve complex problems
  • Perform multiple tasks simultaneously in a fast-paced environment
  • Excellent communication, listening, and documentation skills
  • Ability to explain and relay information effectively
  • Professional social skills, positive attitude, and adaptability
  • Team player
  • Must be able to perform, teach and oversee all duties of new Technician/Veterinarian Assistants
  • Promote a positive attitude and demonstrate a commitment to the vision/mission of the practice
  • Make suggestions for how to improve practice protocols
  • Must be able to observe abnormal behaviors and physical problems in patients
  • Technicians must be able to operate and maintain equipment pertinent to carrying out their duties, including but not limited to laboratory equipment, anesthesia and dental and radiographic equipment
  • Ability to problem solve and work under pressure
  • Strong attention to detail
  • Excellent computer skills
  • Impeccable verbal, written, and interpersonal skills

Supervisory Responsibilities

  • None

Pet Care Representative

Coming Soon!

Part-Time Groomer

Coming Soon!

Notice to Applicants

Animal Hospital Inc. is committed to maintaining a Drug-Free workplace. Final candidates will be required to undergo a drug screen to test for illegal drug use or prescription drug misuse.

Final candidates for licensed positions will be required to undergo a criminal background check. An individual assessment of a candidate’s prior criminal convictions will be made before excluding a candidate from consideration.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Don’t Punch a Clock

Discover a Calling.

SUBMIT RESUME

Why AHI

We believe in a better world for the animals and animal lovers of our community. We come in to work to change lives. Click on the video to learn more about why we are so passionate about what we are building here.

In addition to a family-owned and team-based atmosphere, we offer qualifying employees the following benefits:

  • Life Insurance
  • Paid Vacation
  • Medical Insurance
  • 401K/Safe Harbor Plan
  • Continuing Education
  • Dental Insurance
  • Paid Holidays
  • Pet Care Discounts
  • Short/Long Term Disability